Privacy Policy

1. Information We Collect

At Agathas Web we respect your privacy and are committed to protecting your personal data. We collect information that you voluntarily provide, including:

Name, email address, and phone number when you contact us
Information about your company and business needs
Browsing data obtained through cookies (with your consent)

2. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide support
Personalize our communication with you
Improve our services and products
Send updates about our services (with your consent)

3. Data Sharing

We do not sell, rent, or share your personal information with third parties, except when necessary to deliver our services or when required by law.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Legal Basis for Processing

We process your personal data based on the following legal bases:

Consent (Art. 6.1.a UK-GDPR): When you give us explicit consent to process your data
Contract Performance (Art. 6.1.b UK-GDPR): When necessary to fulfill contractual obligations
Legitimate Interest (Art. 6.1.f UK-GDPR): To improve our services and communication
Legal Obligation (Art. 6.1.c UK-GDPR): When required by law

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, except when a longer retention period is required or permitted by law. In general, we retain contact data for up to 3 years after last contact.

7. Your Rights (UK-GDPR/PECR)

Under the UK General Data Protection Regulation (UK-GDPR) and Privacy and Electronic Communications Regulations (PECR), you have the following rights:

Right of Access (Art. 15 UK-GDPR): Request information about what personal data we process about you
Right of Rectification (Art. 16 UK-GDPR): Request correction of incomplete or inaccurate data
Right to Erasure/Forget (Art. 17 UK-GDPR): Request deletion of your personal data
Right to Data Portability (Art. 20 UK-GDPR): Receive your data in a structured, commonly used format
Right to Object (Art. 21 UK-GDPR): Object to the processing of your data
Right to Restriction (Art. 18 UK-GDPR): Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw your consent at any time

To exercise your rights, contact us through the contact form or email. We will respond to your request within a maximum of 30 days.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information on how we use cookies, please see our Cookie Policy.

You can manage your cookie preferences at any time through the cookie banner or in your browser settings.

9. International Data Transfers

Your data may be transferred and processed in countries outside the United Kingdom or European Union. When this occurs, we ensure that appropriate data protection measures are in place, including standard contractual clauses approved by the relevant authorities.

10. Data Breach Notification

In case of a personal data breach that may result in a high risk to your rights and freedoms, we will notify you and the competent authorities within 72 hours of discovering the breach, as required by UK-GDPR.

11. Contact and Data Protection Officer

For privacy and data protection matters, or to exercise your rights, please contact us:

Email: [email protected]
Contact Form: Access here

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: ico.org.uk
ICO Phone: +44 (0)303 123 1113