Turning Off WhatsApp Business Calls: A UK Guide for 2026
Is your business number ringing off the hook with no one answering? Discover the in-app route, the right Cloud API field, and when to keep calls on.
Cleverson Gouvêa#
atendimento-multicanal
13 posts
Cleverson Gouvêa
WhatsApp Business on Two Phones: A UK Guide for 2026
You can use the same number on two devices without shady apps. But if you have a team answering, you'll hit the limit by month two.
Cleverson Gouvêa
Dairy Queen Store Closures: Lessons for UK Franchise Owners
The brand didn't go bust, but 46 stores closed in the US. What counter-service businesses can learn from the Dairy Queen case about not relying solely on physical premises.
Cleverson Gouvêa
Supercell: The Storm That Put the UK's Emergency Alerts to the Test
A supercell triggered Brazil's public alert system, then a hack exposed its fragility. What the UK can learn from the twin crises of a real storm and a fake warning.
Cleverson Gouvêa
voyia⏱ 9 min
Xfinity Outage: Business Continuity Lessons for UK Firms
The Xfinity outage took down TV, internet and even the support phone line. Discover what Comcast's failure teaches about avoiding single-channel dependency.
Cleverson Gouvêa
inteligencia-artificial⏱ 9 min
Azzas 2154 (AZZA3): AI and Omnichannel in Fashion Retail – Lessons for UK Businesses
Governance crisis, falling profits and one of retail's biggest digital turnarounds: what lies behind Azzas 2154 and the AZZA3 ticker, and what UK retailers can learn.
Cleverson Gouvêa
voyia⏱ 9 min
Customer Service During Strikes: Business Continuity with AI in the UK
Strikes by doctors, teachers, and transport workers can grind business to a halt. Discover how to keep customer service running with WhatsApp automation and AI agents.
Cleverson Gouvêa
inteligencia-artificial⏱ 9 min
Air Canada and the Chatbot: The AI Lesson That Cost the Airline Dearly
Record revenue and a landmark legal case: what Air Canada teaches about trusting (or not) an AI chatbot in your customer service.
Cleverson Gouvêa
official api⏱ 9 min
WhatsApp Cloud API: The Complete Guide to Meta's Official API for UK Businesses
What is the WhatsApp Cloud API, how does it work, what does it really cost, and when is it worth it? We demystify Meta's official API without the jargon.
Cleverson Gouvêa
official api⏱ 8 min
WhatsApp Coexistence Mode: What UK Businesses Need to Know in 2026
Can you use WhatsApp Business on your phone and the official API on the same number? Yes — and coexistence mode has changed the game. See the rules and limits for UK businesses.
Cleverson Gouvêa
voyia⏱ 9 min
Nubank Closure Message: What Went Wrong and What It Teaches UK Businesses
Around 20,000 customers received a notice that Nubank had been liquidated. It was false. Here's what happened and the lessons for UK firms.
Cleverson Gouvêa
voyia⏱ 9 min
WhatsApp Web Down: A UK Business Guide to Outages and Protection
WhatsApp Web went down twice in May 2026, exposing an uncomfortable truth: it was never built to support business customer service.
Cleverson Gouvêa